{"id":945,"date":"2023-07-21T18:41:51","date_gmt":"2023-07-21T18:41:51","guid":{"rendered":"https:\/\/hisolutionstech.com\/?post_type=awsm_job_openings&p=945"},"modified":"2023-07-21T18:41:51","modified_gmt":"2023-07-21T18:41:51","slug":"cloud-engineer","status":"publish","type":"awsm_job_openings","link":"https:\/\/hisolutionstech.com\/index.php\/jobs\/cloud-engineer\/","title":{"rendered":"Cloud Engineer"},"content":{"rendered":"\n

Cloud Contact Center Engineer (120426)<\/strong><\/p>\n\n\n\n

Client: State of MI<\/strong><\/p>\n\n\n\n

Location: Lansing, MI (Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE)<\/strong><\/p>\n\n\n\n

Duration: 1 year with possible extension<\/strong><\/p>\n\n\n\n

Only GC or US Citizens can apply for this position<\/strong><\/p>\n\n\n\n

Close to Submissions on 7\/28 at 10AM EST.<\/p>\n\n\n\n

Interviews: MS Teams video interview with camera ON.<\/p>\n\n\n\n

Top Skill & Years of Experience Required:<\/p>\n\n\n\n

\u2022                     Experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]<\/p>\n\n\n\n

\u2022                     NICE CXOne Studio experience  [3+ years of experience preferred]<\/p>\n\n\n\n

\u2022                     Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python   [4+ years of experience preferred]<\/p>\n\n\n\n

\u2022                     Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]<\/p>\n\n\n\n

Role description:<\/u><\/strong><\/p>\n\n\n\n

NICE CXONE InContact Contact Center Engineer — <\/strong>This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.  Specifics below:<\/p>\n\n\n\n

\u00b7       Confident in a client facing role and possess the ability to manage multiple stakeholders.<\/p>\n\n\n\n

\u00b7       Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.<\/p>\n\n\n\n

\u00b7       Build<\/strong> Call flow designs, Chat and integration to backend systems using application program interfaces (API).<\/p>\n\n\n\n

\u00b7       Manage<\/strong> NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.<\/p>\n\n\n\n

\u00b7       Skills based routing design and implementation for voice, chat, email, and SMS contact center technology<\/p>\n\n\n\n

\u00b7       Works with the Architecture team to design, develop, and deploy APIs, consume APIs.<\/p>\n\n\n\n

\u00b7       Understand business requirements with the ability to translate to technical requirements<\/p>\n\n\n\n

\u00b7       Prepare design documents based on business requirements for the application development<\/p>\n\n\n\n

\u00b7       Experience with cloud-based SaaS\/PaaS\/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.<\/p>\n\n\n\n

\u00b7       Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.<\/p>\n\n\n\n

\u00b7       Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies\u2019 tickets.<\/p>\n\n\n\n

\u00b7       Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.<\/p>\n\n\n\n

Skills:<\/u><\/strong><\/p>\n\n\n\n

Critical:<\/u><\/strong><\/u><\/strong><\/p>\n\n\n\n

\u00b7      Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)  [5+ years of experience preferred<\/em>]<\/p>\n\n\n\n

\u00b7       NICE CXOne Studio experience  [3+ years of experience preferred<\/em>]<\/p>\n\n\n\n

\u00b7       Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python   [4+ years of experience <\/em>preferred<\/em>]<\/p>\n\n\n\n

\u00b7       Ability to develop, maintain, and troubleshoot webservice API calls  [5+ years of experience preferred<\/em>]<\/p>\n\n\n\n

Desired:<\/p>\n\n\n\n

\u00b7       Experience in Contact Center Dashboard Creation<\/p>\n\n\n\n

\u00b7       Experience with Salesforce<\/p>\n\n\n\n

\u00b7       Base knowledge of intersystem networking, and data traffic flow between components.  <\/p>\n\n\n\n

\u00b7       Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce\/ Microsoft Dynamics.<\/p>\n\n\n\n

*NOTE \u2013<\/u><\/strong> Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cloud Contact Center Engineer (120426) Client: State of MI Location: Lansing, MI (Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE) Duration: 1 year with possible extension Only GC or US Citizens can apply for this position Close …<\/p>\n

Cloud Engineer<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/hisolutionstech.com\/index.php\/wp-json\/wp\/v2\/awsm_job_openings\/945"}],"collection":[{"href":"https:\/\/hisolutionstech.com\/index.php\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/hisolutionstech.com\/index.php\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/hisolutionstech.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/hisolutionstech.com\/index.php\/wp-json\/wp\/v2\/media?parent=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}